How to get around in our airport
In the case of wheelchair users, boarding and disembarkation must be performed with assistance and with a special dedicated vehicle (ambulift).
It is important to book assistance in advance (following the procedures specified in the respective section).
After having reached the airport, the operations staff will accompany the departing PRM to all the respective areas of the airport.
An arriving PRM will be supervised from the moment of disembarkation.
WHEELCHAIRS / AMBULIFT
The operating company provides wheelchairs for movement within the airport as well as modern lifts (ambulifts) that allow boarding and disembarking aircraft in optimal comfort and safety.
Passengers using their own mobility aids are accompanied along the various routes by trained staff.
SALA AMICA (Friendly Lounge)
Sala Amica (Friendly Lounge) is an area reserved for passengers with reduced mobility and/or disabilities, and it is located on the first floor of the terminal, after the security checkpoint (lifts are provided).
It is equipped with two bathrooms suitable, a dedicated access to the smoking room, two separate waiting areas, beverage/snack dispensers, and furnishings that are designed to offer a comfortable stay.
There is also an area inside specifically for autistic persons.
SECURITY CHECKS
A dedicated entrance route is provided in the terminal for PRMs, near Family Lane, and it provides access to the security checks area.
WAITING AREAS IN THE TERMINAL
There are two dedicated areas before the security check:
- Waiting point in the check-in area;
- Dedicated reception area located near the information office / info desk.
CHECK-IN AREA
Dedicated routes are provided for entry and exit from the check-in area.
These channels can be used when accompanied by airport staff providing assistance.
ARRIVALS AREA
Dedicated routes are provided in the arrivals area.
These channels can be used when accompanied by airport staff providing assistance.
BUS STATION
Inside the terminal, in the arrivals area, there is a ticket office for bus services.
Outside the arrivals area there are shelters for use while waiting for the departure/arrival of coaches.
TAXIS
There is a taxi rank outside the arrivals area.
RAILWAY STATION
The station is under construction. It is located outside the arrivals area.
ENHANCED ACCESS FACILITIES
Access to the airport is facilitated by pavements comprising ramps with limited slope, as well as preferential routes and tactile maps for the blind.
Inside the terminal, there are also preferential routes and tactile maps for the blind, as well as specially-designed lifts and toilets for people who have difficulty walking.
BOARDING GATES
GATE TYPE: A (Schengen area) – B (non-Schengen area).
GATES ON THE FIRST FLOOR OF THE TERMINAL:
- Gates A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, and B4, are equipped with a lift.
- Gates A9, A10, A11, A12, A13, A14, A15, B5 do not have a lift (there is a staircase with 30 steps in the access towers).
The walkways connecting the gates to the access towers are approximately 15 m long.
PRMs using a wheelchair are accompanied for the whole of the route, and are boarded directly onto the aircraft by ambulift, following a dedicated route without passing through the gates.
ARRIVALS AREAS
Arrivals lounges (Schengen and non-Schengen) are located on the ground floor.
